Improving the Family’s Experience: Every Encounter Matters

Daily Theme: Creating a Culture of Caring in Service to Families

This session will use current evidence and story telling to guide providers in activities that can be used to enhance client satisfaction and safety. Effective communication, caring, and civility in the clinical setting will be discussed. Learn how to make every client encounter matter- from reception, to provider, to lab. Each interaction influences the patient and family’s experience. Today’s consumer demands and deserves more than an accurate diagnosis- they deserve an optimal experience.

The session video will be available on this page at the scheduled date and time.

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Speakers

Tonya Nicholson

Tonya Nicholson, DNP, CNM, WHNP- BC, CNE, FACNM is the Associate Dean of Midwifery and Women’s Health for Frontier Nursing University. She has a rich history with FNU as a 1999 graduate for midwifery, the first DNP graduate in 2009, and a WHNP graduate in 2011. Tonya served the women of central Florida in full scope practice from 2000-2006 where she also directed the midwifery service. In 2006, she joined the Frontier faculty and then became the Program Director in 2010 and the Associate Dean in 2015. Tonya currently practices part time in her hometown of Dublin, GA. She has a variety of teaching experience, but the majority has been focused on the prenatal period and in clinical courses. Tonya is very interested in communication and civility at the individual and institutional levels and focuses most of her scholarship in this area.