Improving the Family’s Experience: Every Encounter Matters
This session will use current evidence and story telling to guide providers in activities that can be used to enhance client satisfaction and safety. Effective communication, caring, and civility in the clinical setting will be discussed. Learn how to make every client encounter matter- from reception, to provider, to lab. Each interaction influences the patient and family's experience. Today's consumer demands and deserves more than an accurate diagnosis- they deserve an optimal experience.